Knowledge of management & Information systems Assignment

Knowledge of management & Information systems - Assignment Example Knowledge management can be described as an organisation’s ability to share, create as well as use the collective information about its processes, products as well as human resource for increasing workplace productivity and reducing activities that put the company in backward position. As organisations are seeking advantage in highly competitive markets, they are increasingly looking for an untapped resource which is knowledge of their employees and organisation’s resources (Alavi and Leidner, 2001). Problems regarding knowledge management can creep in various forms. These can be unsuccessful alignment of knowledge management strategies applied within the organisation. It can also be failure in understanding and incorporating knowledge management into the daily activities of individuals. Another major knowledge management issue faced by organisations in the current business environment is focussing knowledge efforts within organisational boundaries only. Wide disparitie s in maintaining up-to-date infrastructure as well as cultural diversity make knowledge management challenging and cumbersome, especially in developing countries. Though TPMT is based in United States, majority of its client base is in Africa. Thus, culture disparity and lack of technology and resources have created contextual issues for the company. Even though the company is able to meet human resource needs, cultural and infrastructural gap create major problems in the business operations. Thus, it can be concluded that cultural. and infrastructural gaps are the major knowledge management business problems faced by TPMT. Global Diversity in culture has reflective implications on the successful plan and implementation of various Knowledge Management projects. Thus, while creating organisational objectives, global organisational contexts such as, innovations and performance, should be taken into consideration (Avgerou, 2002). In the present case study, the company is facing problems such as, lack of commitment among directors as well as part-time workers in African countries. The directors also face difficulties in enhancing relationships among employees, customers and agents. It is evident that the organisation lacks engagement from the employee’s perspective. Thus, establishing better interaction between organisation and its agents will help in building confidence and loyalty towards the company (Yue, et al., 2009). Web 2.0 Overview The term, Web 2.0, is used to describe various websites and their applications which allow users to create, share and update online information as well as other materials created by them. A major key element of this technology is that it helps individuals to create, collaborate, share and communicate. The major difference between Web 2.0 and other websites is